7-Day Happiness Guarantee
Your satisfaction means everything to us. If for any reason you're not completely in love with your purchase, simply reach out within 7 days of delivery—we'll gladly help with a return or exchange.
To get started, just email us at Jastonline@protonmail.com and include:
• Your order number
• The item(s) you'd like to return
• The reason for your return (so we can keep improving!)
We’ll get back to you promptly with return instructions and our return address.
Return Conditions
To qualify for a full refund or exchange, items must be:
Unused, unwashed, and undamaged
In resaleable condition
With original tags and packaging still attached
Items that are stained, damaged, or show signs of wear are not refundable—unless the issue was our mistake.
Return Shipping
Return shipping costs and proper packaging are the buyer’s responsibility.
We recommend using a standard postal service with tracking. Once you’ve sent the item, just email us the tracking number.
Refunds
Once we receive and inspect your returned item:
A full refund will be issued if the item meets all return conditions above.
A partial refund may be offered for items that are not in original condition (e.g., damaged or stained) through no fault of ours.
Refunds are processed after your returned item has been received and inspected. Refunds typically take 7 business days to appear in your account, depending on your payment provider.
If you haven’t received your refund after 7 business days, please first check your bank account and then contact your card issuer. If you still need assistance, please contact us at Jastonline@protonmail.com.
Cancellations
You may cancel your order within 24 hours of purchase. After that, we can’t guarantee cancellation, as your order may already have been processed or shipped.
To cancel, email us right away at Jastonline@protonmail.com.