Q: How do you ship my order and how long does it take to arrive?
A: We partner with USPS, FedEx, DHL, and UPS to deliver your orders. Delivery typically takes 7–25 business days, depending on your location and the shipping method selected at checkout.
Q: Do you offer a guarantee on your products?
A: Absolutely. If you receive a defective, damaged, or incorrect Sport Bra, Sport Tank Top, High Rise Shorts, Jump Rope, or Sports Bag, please contact us within 7 days of delivery and we'll work with you to resolve the issue promptly.
Q: How can I track my order?
A: Once your order is ready for dispatch, you'll receive a shipping confirmation email containing tracking details from our delivery partner. You'll also receive real-time updates from the carrier throughout the delivery journey. If your order contains multiple items, they may be shipped from different warehouses and arrive in separate parcels. In that case, you'll receive a separate tracking email for each parcel.
Q: Only part of my order has been shipped or delivered. Will I receive the rest?
A: Sometimes, items in a single order are stored in different fulfillment centers. To get your order to you as quickly as possible, we often dispatch items separately. We'll notify you via email if any items are pending or will be delivered at a later date. The remaining items should arrive shortly. For more details, please refer to our Terms & Conditions.
Q: Do you ship internationally?
A: Yes, we do! We currently ship to most countries across Europe, the USA, Asia, and beyond. If you're unsure whether we deliver to your location, please don't hesitate to contact our customer service team.
Q: Can I get a discount for bulk or wholesale orders?
A: Yes, we offer volume-based pricing for bulk and wholesale purchases. The discount depends on the quantity you wish to order. Please reach out to us via email at service@vireliva.com for a customized quote.
Q: Can I return or exchange an item I purchased online?
A: Yes. We stand behind our products with a 7-Day Happiness Guarantee, which allows you to request a return or exchange within 7 days of receiving your order, provided the items meet our Return & Exchange Policy requirements. Items must be unworn, unused, undamaged, and in resalable condition with all original tags and packaging intact. For returns or exchanges, simply email us at Jastonline@protonmail.com with your order number—and if the item is defective, please include a photo so we can assist you faster.
Q: How should I care for my sport bras, tank tops, and high rise shorts?
A: To keep your activewear in top condition, we recommend washing them in cold water with like colors and avoiding fabric softeners, which can affect moisture-wicking properties. For best results, air dry or tumble dry on low heat. Always check the care label on each garment for specific instructions.
Q: Are your jump ropes suitable for beginners and advanced users?
A: Yes! Our jump ropes are designed to accommodate all skill levels. Many models feature adjustable lengths and comfortable grips, making them easy to customize for your height and preferred workout style. Whether you're just starting out or training for speed and endurance, there's a rope for you.
Q: How do I choose the right size for your sport bras and shorts?
A: We offer detailed size charts on each product page to help you find the perfect fit. For sport bras, we recommend measuring your bust and band size; for high rise shorts, measure your waist and hips. If you're between sizes, we generally suggest sizing up for a more comfortable fit during movement. Feel free to contact us if you need personalized sizing advice!
Q: What materials are your sports bags made from, and are they durable?
A: Our sports bags are crafted from high-quality, durable materials such as water-resistant nylon, polyester, and reinforced stitching to withstand daily use. Each product page provides specific material details. Whether you're heading to the gym, commuting, or traveling, our bags are built to keep your gear organized and protected.
Q: Do your sport bras and tank tops offer enough support for high-impact activities?
A: Yes—we offer a range of support levels across our activewear collection. Our sport bras are available in light, medium, and high support to suit different activities, from yoga and pilates to running and HIIT. Please check the product description to find the support level that best matches your workout intensity.
Q: Can I machine wash my high rise shorts and tank tops?
A: Yes, most of our activewear is machine washable. We recommend turning garments inside out before washing, using cold water, and avoiding bleach or harsh detergents. Tumble dry on low or line dry to preserve elasticity and fabric integrity. Always refer to the care label for the most accurate instructions.
Q: How should I store my jump ropes and sports bags when not in use?
A: For jump ropes, we recommend hanging them or coiling them loosely to prevent kinks and tangles. For sports bags, store them in a cool, dry place away from direct sunlight to maintain the material's durability. If your bag has a detachable strap, you may remove it for more compact storage.